How does the invoice process work?

How long can I pay my invoice? And when will my invoice be increased with administration costs? In this article you will find the answers to these questions.

How long can I pay my invoice?

Your payment term is 30 days by default, you will receive various reminders during this period. What exactly does this process look like?

 • Your new invoice
The payment term of your new invoice is 30 days.
* If you purchase a service per month, you will receive your new invoice for the new period the day after. You can always find the period on the invoice.

 • Reminder
If an invoice has been outstanding for more than 15 days, you will receive a reminder by email. Don’t worry, you now have 15 days to pay your invoice.
TIP:Are you unable to pay your invoice on time? Then please contact us as soon as possible so that we can look for a solution together.

• Payment term expired
If your invoice has not been paid within the payment term, you will receive another reminder after 31 days. Your service will be terminated (suspended) after 33 days after the invoice date. After 38 days you will receive another reminder by email.
* If payment is not received on time, the services will be suspended.

• Reminder
45 days after the invoice date, an administration fee of 45 euros (excluding 21% VAT) will be added to your invoice

• Collection
If timely payment is unexpectedly not made, we are unfortunately forced to hand over the claim for collection to the collection agency. In that case, compensation for the interest due and all collection costs will also be claimed.

When will administration costs be charged?

45 days after receipt of the original invoice, 45 euros (excluding 21% VAT) will be added to your invoice.

Where can I find my outstanding invoices?

1. Log in to your customer panel.

2. Click on Customer panel and then on Invoices.